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BIBHUB

Legally buy and sell race bibs

BibHub BibTransfer Guarantee

Last Updated: August 15, 2017

BibHub backs every qualified transfer so you can buy and sell with 100% confidence. If you have an issue with your transfer, please contact BibHub Support via email at mailto:info@theBibHub.com or by phone at 1-844-4BIBHUB (1-844-424-2482). Please be prepared to provide your transaction details including race, transaction date, transaction number and if you were the buyer or seller.

BibHub BibTransfer Guarantee for Buyers

Summary of BibHub guarantee to Buyers:

Setting and adjusting the bib offer prices before your bib entry is accepted:
You set bib offer prices. You can adjust the bib offer price as often as you desire before your bib entry is accepted. If you cannot adjust pricing for a bib offer before the bib entry is accepted, you should contact BibHub Support at 1-844-4BIBHUB (1-844-424-2482) for assistance. You must be using a supported browser and have Internet connectivity.

Getting a bib entry on time:
If you don’t receive the bib entry you bought by the date communicated to you when you bought your bib or in subsequent communications, notify BibHub. BibHub will, in its sole discretion, attempt to locate and facilitate delivery of your bib entry, provide you with a comparable or better bib entry at no additional cost, issue you a full refund (including any fees and shipping/handling charges), or issue you a credit for use on a future purchase.

Getting a valid bib entry:
If the bib entry you bought is invalid and not honored by the race or Race Director, BibHub may, in its sole discretion, attempt to locate a replacement bib entry for you or provide you with a full refund (including any fees and shipping/handling charges). BibHub may require information from you or the Race Director to confirm that the bib entry was invalid. You are encouraged to call us at 1-844-4BIBHUB (1-844-424-2482) from the race if you experience problems with your bib entry. You must notify BibHub and complete any required forms no later than thirty days after the event otherwise this guarantee is no longer valid.

Other terms:

BibHub BibTransfer Guarantee for Sellers

Summary of BibHub guarantee to Sellers:

Setting and adjusting the bib entry prices before your bib entry sells:
You set bib entry prices. You can adjust the bib entry price as often as you desire before your bib entry sells. If you cannot adjust pricing for a bib entry listing before the bib entry has sold, you should contact BibHub Support at 1-844-4BIBHUB (1-844-424-2482) for assistance. You must be using a supported browser and have Internet connectivity.

Buyer or prospective buyers won’t contact you directly regarding a sale:
Buyers and prospective buyers are not permitted to contact you unless you consent or it is necessary for the specific transaction. If you are contacted and an exception does not apply, you are encouraged to refer the customer to BibHub Support at mailto:info@theBibHub.com or at 1-844-4BIBHUB (1-844-424-2482) for assistance and let us know.

Receiving payment:
If you sell your bib entry and send it in accordance with the BibHub User Agreement, policies, and emails we send you but there is a problem with the delivery that was not caused by your actions or inaction, you will still get paid for the sale.

If you have not received payment for a bib entry sale:
If you have not received payment for a bib entry sale, you should first make sure that the Seller Payment Information provided to BibHub is correct by logging in and going to My Account. If you opted to receive payment by PayPal, the same email address provided in your Seller Payment Contact must also be registered at PayPal. After making any necessary corrections, please allow 2-3 weeks for BibHub to re-issue payment. If the Seller Payment Information is already correct, you should contact BibHub Support at 1-844-4BIBHUB (1-844-424-2482) for assistance. BibHub will investigate the matter promptly and determine the status of the payment. If your payment has not already been properly processed by BibHub, we will make every effort to do so as quickly as possible. You can always contact BibHub Support at any time throughout this process if you have any questions.

BibHub BibTransfer Guarantee for Buyers and Sellers

Abuse of the BibHub BibTransfer Guarantee:
BibHub will investigate all claims under the Guarantee and determine resolutions on a case-by-case basis. Such decisions are final. BibHub reserves the right to limit the dollar amount a Buyer or Seller may be awarded and the number of claims a Buyer or Seller may file in a calendar year. BibHub may temporarily or permanently suspend any Buyer or Seller who attempts to abuse the BibHub BibTransfer Guarantee and may report any such abuse to the appropriate legal authorities.

Terms and Conditions:
If we change this Guarantee, we will post a revised version of the Guarantee on the Site, which shall automatically replace the terms of this Guarantee. Your use of the Site and the Services following the effective date of the revised Guarantee will constitute your acceptance of the revised Guarantee. If you do not agree with the terms of this Guarantee or any revised version of this Guarantee, do not continue to use the Site or Services.